picture of laptop and gavel

2020 Virtual Annual Meeting

photo of Stephanie Harrison with CU philosophy award

Natco Credit Union Employee Sews and Donates Over 400 Masks

Prior to the pandemic, Stephanie Harrison kept busy by working a full-time position as a senior loan underwriter at Natco Credit Union and spent many hours running her own business, Stephanie Harrison Photography. Stephanie’s job duties as a senior loan underwriter could be completed remotely and therefore, she was among the Natco team members who began to work remotely in March. As a business owner, she also temporarily closed her photography business. For eight weeks, she didn’t leave her home.

The credit union purchased supplies to sew masks for staff. As someone who was used to being busy all the time, Stephanie volunteered to sew. She continued making masks for her family using fabric she had previously purchased for other projects.

She created a one-man assembly process and began to sew for two hours each morning before work and spent most evening sewing. Through her passion to help others, she offered masks to anyone for free. Some masks were donated to local businesses including the Wayne County Health Department and Fairview Elementary school where all three of her boys attended several years ago.

As she completed masks, she would post on Facebook and allow people to claim the masks they wanted. Masks were placed inside baggies and taped to her front door for pick up. Some people would place money back in the baggie and retape it to her front door. This allowed her to purchase more supplies. Others donated supplies such as fabric and elastic. Stephanie continued to purchase supplies on her own as well.

To date, Stephanie has sewn and donated over 400 masks for adults and children in the local area. Once restrictions on business began to lift in early July, she reopened her photography business. Her available time to sew has been reduced significantly. When time allows, she still makes masks and offers them for free.

Stephanie is a shining example of Natco’s mission statement – Helping people live better lives and the credit union industry’s philosophy – People helping people. She was presented with a Credit Union Philosophy award during Q2 2020 to recognize her project of sewing masks.


photo of Natco employee using sewing machine

image of door with masks taped to it


photo of Stephanie Harrison with CU philosophy award

image of man with hand over his heart

$18,737 in Interest on Member Loans Was Recently Forgiven

Through our Deferred Payment Relief for Service Industry Workers initiative, we were able to forgive $18,737 on 50 loans held by members who were hardest hit by the pandemic due to loss of income.

We received a $10,000 grant from the National Credit Union Administration (NCUA) to assist members who suffered a financial impact from a loss of employment due to COVID-19. We forgave an additional $8,737 in an effort to help more members.

Our mission statement is ‘Helping people live better lives.’ This initiative has helped numerous members in a challenging time and is an example of how Natco lives up to our mission.

Below is an example of a member who was helped by the Deferred Payment Relief for Service Industry Workers initiative.

This member was laid off in March when their employer closed due to COVID. A 90-day payment deferral on credit union loans was immediately granted. Not long after losing their income, they contracted COVID-19 and came very close to losing their battle with the virus. They were placed on a ventilator, then suffered a stroke, and lapsed into a coma. 

After a lengthy stay in the hospital, they recovered enough to be released but were unable to care for themself. They temporarily moved in with a relative, where they received visiting nursing services and were required to wear a heart monitor. Almost four months later, they still had lingering symptoms that may never go away. They were eventually able to return to work with the added burden of a mountain of medical bills. 

During their time off, interest accumulated on two credit union loans in the amount of $1,691.56. Through this initiative, Natco was able to forgive the entire amount of accumulated interest The member was moved to tears and said that no one had ever done something that nice for him in their entire life. 

Mask Up Hoosiers

Governor Holcomb’s Executive Order Begins Monday, July 27, 2020



The official Executive Order from Governor Holcomb has just been released. Therefore, we are providing some additional information.

Beginning Monday, July 27 all Hoosiers must wear masks at certain times in certain situations. Those situations are as follows:

• Masks must be worn by anyone over the age of eight when in indoor spaces, using public transportation or outside when not socially or physically distanced from
someone who isn’t in your household.

• Exceptions will be made for medical purposes, strenuous physical activity, eating and drinking. Masks will be strongly recommended for those ages 2-7.

• Masks must be worn over the nose and mouth.

The Executive Order becomes effective at 12:01 a.m. on Monday, July 27, 2020, and continues 30 days until 11:59 on Wednesday, August 26, 2020, unless rescinded, modified or extended by the Governor.

We may ask you to briefly pull down your mask so that we may verify your identity. Otherwise, a mask is required during the duration of your visit inside our branches.

If you are unable to wear a mask during your visit to our office, our drive ups are full service.

We all share in this health challenge and Natco will continue to focus on doing what’s best for our members, our employees, and our communities.

Mask Up Hoosiers


image of hand with coins

Did You Know There’s a Coin Shortage? #GetCoinMoving

First it was toilet paper, hand sanitizer, and disinfecting wipes. Then it was PPE (personal protective equipment). The latest COVID-19 shortage involves pocket change.

The coronavirus pandemic has caused a nationwide coin shortage, according to the Federal Reserve.

Reserve Chair Jerome Powell said Wednesday the shutdowns caused by the pandemic have raised concerns about circulation of coins, which the Fed’s 12 regional banks are in charge of supplying to financial institutions.

The pandemic “significantly disrupted the supply chain and normal circulation patterns for the US coin. With the partial closure of the economy, the flow of funds through the economy has stopped,” Powell said during a virtual hearing with the House Financial Services Committee. “We are working with the Mint and the Reserve Banks and as the economy re-opens we are starting to see money move around again.”

While there is  adequate coin in the economy, the slowed pace of circulation has meant that sufficient quantities of coin are not readily available where needed. With establishments like financial institutions, retail shops, restaurants, laundromats, transit authorities and other typical places where coin enters our society slowed or even stopped, the normal circulation of coin was disrupted.

Natco members, we are asking for your help!

  • Break out your piggy banks and jars of coin. Bring them into one of our offices. Use our coin counter to either exchange for bills or deposit into your Natco account. This is a free service to Natco members.
  • When cashing a check, deposit the coin and receive only the bills back.
  • Use exact change at retailers or even pay your bill with all coin.



image of stacked hands in different skin tones

How Financial Institutions Can Help America Heal

Wall Street Journal


How Financial Institutions Can Help America Heal

Financial tools to pay for education and build wealth should be more widely available.

By Rodney E. Hood

June 4, 2020 6:51 pm ET

image of stacked hands in different skin tones

When I was growing up in North Carolina, my father sat me down for “the talk” about how to behave should I ever find myself in an encounter with a police officer. He wanted me to understand the risks I could face as an African-American should such an encounter go the wrong way.

That was more than 30 years ago. Yet even now the risks my father warned about loom large for minorities in America, as demonstrated by George Floyd’s tragic and deadly Memorial Day encounter with a Minneapolis police officer. I am all too familiar with the heartbreak and pain that so many in the black community experience as they see such events play out repeatedly, and I understand the demand for change from peaceful protesters around the country.

But there’s nothing heartening in the emerging images of violence and property destruction. Violence and vandalism serve no constructive purpose.

President Trump appointed me the first African-American to lead a federal banking regulatory agency, the National Credit Union Administration—the independent agency that oversees the nation’s federally insured credit unions. Since I assumed the chairmanship last year, much of my focus has been on building and reinforcing places that have fallen behind, often in areas where opportunity is limited, like hard-pressed urban neighborhoods and rural communities fighting decline.

Healing begins with strengthening our commitment to diversity and inclusion. Diversity is important, but only if it’s more than simply “checking the right boxes.” Inclusion requires a deep commitment to cultural change. As vice chairman of the Federal Financial Institutions Examinations Council, a formal interagency body that makes recommendations to promote uniformity in the supervision of financial institutions, I have called upon regulators to make inclusion a major priority in the financial industry.

But the change must reach beyond government agencies. Private industry should support inclusive growth. In that regard, it has been encouraging to see so many bank and credit union leaders make supportive statements about diversity and inclusion.

I encourage financial leaders to bolster those statements with a strengthened commitment to community building through financial inclusion. This includes giving more working families access to tools that help them achieve financial independence, providing more young people with the educational and vocational training they need to succeed, and nurturing the material conditions that allow people to prosper and thrive. Each of these will help Americans build stronger communities and a healthier society.

And finally, let’s renew our commitment to having the difficult conversations about diversity, equity and inclusion needed to foster and nurture greater understanding. These aren’t controversial principles. They’re the forces that bring us together and serve as sources of enrichment, strength and unity.

Mr. Hood is chairman of the National Credit Union Administration.



Over 5,000 Natco members will receive their stimulus deposit tomorrow

Over 5,000 Natco Members Will Receive Their Stimulus Deposit Tomorrow


We will be open Wednesday from 10:00 a.m. to 5:00 p.m. and will be ready to serve you.

Here are a few useful tips.

  • Expect longer than normal delays at our drive ups over the next several days
  • Our call center is receiving an extremely high call volume right now. Verify your deposit tomorrow using our mobile banking app, home banking or PAL.
  • If you need cash, use our ATM during non-business hours to make withdrawals (up to $500 per day)

Plan ahead and give yourself some comfort by putting these funds to the best use possible.

  • Anticipate upcoming expenses. Leave as much on deposit as you can to cover expenses for the next few months – groceries, mortgage/rent, utilities, car payments, insurance, healthcare and other basic needs
  • Pay these expenses in advance when possible

Talk to us about opening a special savings account to set aside your stimulus check. This way it’s separate from your other funds and can be used over the next few months.

If you would like help budgeting your stimulus check, call the NCEC at 983-4766.

image of US Treasury check and cash

Stimulus Checks Begin Arriving This Week

Members will begin receiving their government stimulus checks this week. This has caused an abnormally high call volume for Natco’s call center.

If your deposit is in the first round of deposits, it will be posted this Wednesday (4/15). Please check your account Wednesday morning using your mobile banking app, home banking, or PAL to verify if your check has been deposited.

If your deposit is not part of this Wednesday’s file, the EARLIEST it will be deposited is next Wednesday (4/22). Please check your account on 4/22 to see if your deposit was posted.

We will post the files each Wednesday in for the next several weeks.

Eligible taxpayers who electronically filed their taxes in 2018 or 2019 will receive their deposit automatically through direct deposit into the account used for their previous tax filing.

The purpose of the stimulus money is to provide emergency assistance to individuals and families who have been affected by the coronavirus pandemic, so Natco Credit Union WILL NOT be applying these stimulus funds to overdrawn accounts, delinquent accounts, garnishments.  

The Treasury Department and the Internal Revenue Service launched a new web tool allowing quick registration for stimulus payments for those who don’t normally file a tax return.

According to the IRS, the Treasury plans to develop a web-based portal in the coming weeks for individuals to provide their banking information to the IRS online. This will allow individuals to receive payments immediately as opposed to checks being mailed.

The IRS has provided important information regarding the stimulus checks on this pageEconomic Impact Payments What You Need to Know.


image of money

Stay Safe, Leave Your Money in Place

We know that a lot of people are worried about a number of things right now. Natco Credit Union wants to assure you that one thing you shouldn’t worry about is the money you have saved. The credit union will always make sure you have full access to your account, but we also want you and your savings to be safe.

Here are a few reasons to leave your money in your account:

  • Your money is insured when it’s in the credit union. Natco Credit Union’s accounts are federally insured by the National Credit Union Administration up to $250,000 per account holder.
  • No risk of losing the money. With your money in your account, you always know exactly where it is. When you take money out, there’s a chance that it will be lost or stolen.
  • Money is covered in germs and bacteria. According to NYU’s Dirty Money Project, up to 3,000 different kinds of bacteria can live on a $1 bill. Instead, use your debit or credit cards, which can be cleaned with sanitary wipes. Contact us to request a Natco debit card or apply for a Natco REAL FREEDOM Visa card.

During this trying time, we want to make sure you’re protected. Check out our Quick Reference Guide for transacting business. Please, keep yourself and the money you’ve worked so hard to earn safe.

Important information icon

Avoid Long Lines on Friday, April 3rd

We expect our drive up lanes to be busy this Friday due to it being a payday for several businesses and for those who receive government checks.

Avoid longer lines:

  • Use our ATMs to make deposits and withdrawals outside normal business hours.
  • Deposit checks 24/7 through mobile deposit
  • Visit our drive up another day.