Best. Day. Ever!

Best. Day. Ever! – November 3rd

What is purple, a cape, and is all about making our world, and specifically our community, a better place? YOUR credit union and its employees!

Natco has partnered with Kasasa, Charlie Rocket, and other participating institutions to make Friday, November 3rd the BEST DAY EVER!

Our goal is to collectively achieve 100,000 RANDOM ACTS OF KINDNESS in a short amount of time.

You might spot Natco staff out in our local communities on Friday, November 3rd talking with people to share some ‘warm and fuzzies’ through hundreds of random acts of kindness.

We can’t wait to talk to people, hear their story, learn how a simple gesture brightens their day, take pictures with you, and see how people help us reach the collective goal by ‘paying it forward’ by sharing another act of kindness with someone else. Sharing that experience with us is key.

There are multiple ways to help our mission to bring the Best Day Ever to our community:

  • Join our event and complete acts of kindness with us!
  • Complete your own act(s) of kindness from wherever you choose – home, online, even during the bustle of your busy day. Kindness doesn’t need to take a lot of effort!
  • Help us spread kindness by getting the word out! Raise awareness of our mission to promote positivity on Facebook.
  • However you wish to participate, make sure you post it to Facebook using #NatcoCares and #KasasaLove and tagging @natcocreditunion and @askforkasasa. It will count toward the 100,000 acts of kindness goal across the nation.
  • You can also email us details of your experience and photos to natco@natcocu.org. This will allow us to count your act of kindness toward the collective goal and share your experience and photos to our Facebook page.

To help us track the total nationwide acts of kindness, visit KasasaLove.com and click the button for each act of kindness you share with someone!

 

hands holding $100 bill up

Important Tips to Help You Identify Counterfeit Money

Identifying counterfeit money can be challenging and counterfeiters are continually improving their techniques. We want to help you protect yourself from accepting counterfeit money and experiencing a loss. There are several security features on genuine banknotes that you can use to help spot counterfeit money.

Here are some tips on how to identify counterfeit currency:

  1. Feel the paper: Genuine currency is typically printed on special paper that has a distinct texture and feel. It should feel slightly rough to the touch, not smooth or glossy like regular printer paper.
  2. Check for watermark: Hold the banknote up to the light to see if it has a watermark. A watermark is a faint image or pattern that becomes visible when you hold the bill up to the light. The watermark should match the portrait on the bill.
  3. Look for security threads: Most genuine banknotes have a thin, embedded security thread that runs vertically through the bill. Hold the bill up to the light, and you should see the thread with text or a denomination repeated on it.
  4. Examine the color-shifting ink: Some denominations have ink that changes color when tilted. For example, on the new U.S. $100 bill, the “100” changes from copper to green when tilted.
  5. Inspect the microprinting: Genuine banknotes often have tiny, intricate text that is difficult for counterfeiters to replicate. Use a magnifying glass, if necessary, to check for microprinting.
  6. Feel for raised print: On most modern banknotes, certain elements, like the denomination or the Treasury seal, have raised ink that you can feel with your fingers.
  7. Check for ultraviolet (UV) features: Under a UV light source, genuine banknotes may display fluorescent patterns or markings. Counterfeit notes may not react the same way under UV light.
  8. Verify the security thread’s location: Ensure that the security thread is in the correct location for the denomination of the banknote. Different denominations may have different positions for the thread.
  9. Examine the holograms or color-shifting images: Some newer U.S. notes, have holograms or color-shifting images that change when you tilt the bill.
  10. Be cautious of irregularities: Look for any irregularities, such as blurred or uneven printing, missing security features, or unusual colors. Counterfeiters often make mistakes that can be detected upon close inspection.
  11. Compare with a genuine note: If you suspect a bill may be counterfeit, compare it with a known genuine note of the same denomination and series. Look for differences in design, size, and security features.
  12. Trust your instincts: If something about a banknote doesn’t feel right, trust your instincts and exercise caution.

If you believe you have received counterfeit money or are unsure about a banknote’s authenticity, contact your local law enforcement for assistance. Handling counterfeit money is illegal, and it’s crucial to report it to the authorities.

2023 Best of the Best - Best Overall Member Experience

Natco Recognized Among the Best of the Best

Natco Credit Union wins coveted award as CU Solutions Group announces final results

MemberXP, a leading CX program offered through CU Solutions Group, has named Natco Credit Union as one of their 2023 Best of the Best award winners!

Annually, the Best of the Best award is given to credit unions that consistently provide extraordinary service, as reported by their own members. Only the highest-performing credit unions using the MemberXP program receive this incredible honor. More than 300,000 member surveys were completed in 2022, providing data on key performance indicators and specific feedback regarding financial experiences, such as opening an account or applying for a loan.  With an 11% YOY increase in the number of credit unions using MemberXP, the winners represent the best-in-class of customer service for the industry.

Across two universal CX metrics, Net Promoter Score (NPS)® and Member Effort Score (MES), rankings are determined and verified. The top 25% of performers in each financial experience receive the awards.

Natco Credit Union received the award for Transaction Experience, Consumer Loan Experience, and New Member Experience.

Natco Credit Union was also awarded the Best Overall Member Experience. Feedback from transaction, consumer loan, and new member experience is analyzed to determine the recipient. This award is considered the grand achievement and is given to only one credit union.

“We are pleased that our members took time to give us feedback on our service – we respect their opinions and dedicate ongoing resources to improving our members’ experience. I am very proud of our team for being among the Best of the Best in all three categories. I am especially honored and proud to receive the highest recognition of the Best Overall Member Experience after participating in the program for only seven months. Our goal is to provide member delight. The survey feedback indicates we are consistently exceeding that goal,” said Cindy Duke, CEO.

“Creating member loyalty in a sea of ever-increasing competition from other financial institutions and Fintechs is no easy feat. Members who actively engage with a credit union and provide valuable insight can and should drive change and improvement for the organization. The winners of this award not only listened the needs and wants of their members, but they also acted on those responses for remarkable results. Congratulations to this year’s member experience leaders.”

2023 Best of the Best - Best Overall Member Experience          2023 Best of the Best - Best Consumer Loan Experience          2023 Best of the Best - Best Transaction Experience          2023 Best of the Best - Best Transaction Experience

Feeding our Neighbors logo

Feeding Our Neighbors Campaign

Since the beginning of the COVID-19 pandemic, when many lower-income workers lost their jobs, local food pantries have been inundated with more families seeking food. Feeding Our Neighbors Campaign Works to Support Local Food Pantries.

To support local pantry efforts, United Way of Whitewater Valley is launching a focused fundraising campaign starting August 22 – September 30th to address our region’s increased need for healthy food during this challenging time for many families. The “Feeding our Neighbors Campaign” will support 4 local food pantries across the 2 counties served by United Way of Whitewater Valley – Wayne and Union counties with funds to purchase additional food and necessities for distributions.

Natco Credit Union is partnering with United Way of Whitewater Valley to be a matching sponsor.  Natco will match every dollar donated 1:1 up to $5,000.

“There is great power when we all come together to meet our communities’ critical needs and that’s what food insecurity is for our friends and neighbors – critical” United Way of Whitewater Valley President Tamara Brinkman said. “Donations of food are great and are needed but when we give money to our local pantries, they have the ability to supplement what they are giving out with exactly what they need when they need it.”

Pantries that will benefit from funds raised include Circle U, Gateway Hunger Relief Center in Wayne County and College Corner Food Pantry in Union County.  Our sponsor, Natco Credit Union, has also designated Sylvan Nook Church as a recipient of funds.

Persons wishing to make a donation to the “Feeding Our Neighbor” campaign may direct their donations to the “Feeding our Neighbors Campaign”, c/o United Way of Whitewater Valley, 129 S. 9th St. Richmond, IN 47374.  Online contributions can be made by texting FEEDUWWV to 91999 or visiting www.givetheunitedway.com.

All contributions are tax-deductible.

Feeding our Neighbors QR code

Hi. I'm Nat. Let's Chat. Image the Nat avatar.

Online Chat is Now Available

We are excited to introduce our new chat feature and Nat! Ask Natco is a quick and easy alternative to calling or visiting a branch. Nat, our virtual assistant, is available 24/7 and can help you find answers about products, services, and our digital banking processes.

Through Ask Natco, you are able to speak with a live Natco expert during regular business hours utilizing this secure chat platform. Now, you can chat with us about applying for loans, opening new accounts, and other general questions and comments, instantly!

How Can I Initiate an Online Chat

Click the ‘Get live help!’ icon link located in the bottom right-hand corner of our home page or contact us page.

When can I reach a live Natco expert through Ask Natco?

We’re available to chat live during regular business hours – Monday, Tuesday, Thursday – 9:00 a.m. – 5:00 p.m.; Wednesday – 10:00 a.m. to 5:00 p.m.; and Friday – 9:00 a.m. to 6:00 p.m. If it’s after business hours or a holiday, send us an email or send us a text at 962-2561. We’ll get back to you the next business day.

Why can’t all of my questions be answered through Online Chat?

Keeping your account(s) and personal information secure is always our first priority, so some questions or requests may require additional security measures and identity verification.

You Do Have A Chance Commercial

New Commercial – You Do Have a Choice

Check out our new commercial. At Natco, we live our mission of ‘HELPING PEOPLE LIVE BETTER LIVES’ every day!

 

 

Gfit card payment scams

Don’t Fall Victim to Gift Card Payment Scams

We’ve seen an increase in scammers trying to take advantage of our members using gift card payment scam tactics. Our staff has been trained to recognize possible scams. We might ask questions when making large cash withdrawals with the goal of protecting the member and their money. We recently saved a member from falling victim to this kind of scam and losing $22,000!

Watch this short video to learn more about the gift card payment scam so you can recognize it right away.

Scammers instill fear by saying they are contacting you about an urgent financial matter. They say the quickest way to address the matter is to have you buy gift cards and share the numbers on the card. This is a scam! Legitimate businesses will never ask you to pay a fee or debt with a gift card.

If something sounds too good to be true or your gut makes you question an email, phone call, text or other communication, stop in one of our offices or give us a call. We want to help protect your money.

Watch this video to learn about the warning signs of the gift card payment scam.
Gfit card payment scams
save small. dream big at your credit union.

April is National Youth Month

April is National Youth Month and Natco is Celebrating our Youth!

To kick off National Youth Month, we are having a coloring contest for Morey account-eligible children (0-12). Our youth savings account is called a Morey the Moose savings. Learn more about the benefits here.

Stop by one of our offices beginning April 4th to pick up a coloring sheet and box of crayons. Or, print the coloring sheet at home and bring it to one of our offices.

All entries must be returned to a Natco office by Friday, April 15th to be entered.

Entries will be judged and one winner from each office will be chosen. Winners will receive a $5 deposit into their Morey Account. If they don’t already have an account, we can open one for them. Winners will be announced on Monday, April 18th.

Stop in our branches and watch Facebook for more youth month information and activities.

 

Save small. Dream big at your credit union.

picture of laptop and gavel

2021 Annual Meeting