Important Updates Archives

2023 Best of the Best - Best Overall Member Experience

Natco Recognized Among the Best of the Best

February 14, 2023

Natco Credit Union wins coveted award as CU Solutions Group announces final results

 MemberXP, a leading CX program offered through CU Solutions Group, has named Natco Credit Union as one of their 2023 Best of the Best award winners!

Annually, the Best of the Best award is given to credit unions that consistently provide extraordinary service, as reported by their own members. Only the highest-performing credit unions using the MemberXP program receive this incredible honor. More than 300,000 member surveys were completed in 2022, providing data on key performance indicators and specific feedback regarding financial experiences, such as opening an account or applying for a loan. With an 11% YOY increase in the number of credit unions using MemberXP, the winners represent the best-in-class of customer service for the industry.

Across two universal CX metrics, Net Promoter Score (NPS)® and Member Effort Score (MES), rankings are determined and verified. The top 25% of performers in each financial experience receive the awards.

Natco Credit Union received the award for Transaction Experience, Consumer Loan Experience, and New Member Experience.

Natco Credit Union was also awarded the Best Overall Member Experience. Feedback from transaction, consumer loan, and new member experience is analyzed to determine the recipient. This award is considered the grand achievement and is given to only one credit union.

“We are pleased that our members took time to give us feedback on our service – we respect their opinions and dedicate ongoing resources to improving our members’ experience. I am very proud of our team for being among the Best of the Best in all three categories. I am especially honored and proud to receive the highest recognition of the Best Overall Member Experience after participating in the program for only seven months. Our goal is to provide member delight. The survey feedback indicates we are consistently exceeding that goal,” said Cindy Duke, CEO.

“Creating member loyalty in a sea of ever-increasing competition from other financial institutions and Fintechs is no easy feat. Members who actively engage with a credit union and provide valuable insight can and should drive change and improvement for the organization. The winners of this award not only listened the needs and wants of their members, but they also acted on those responses for remarkable results. Congratulations to this year’s member experience leaders.”

Feeding Our Neighbors Campaign

August 23, 2022

Since the beginning of the COVID-19 pandemic, when many lower-income workers lost their jobs, local food pantries have been inundated with more families seeking food. Feeding Our Neighbors Campaign Works to Support Local Food Pantries.

To support local pantry efforts, United Way of Whitewater Valley is launching a focused fundraising campaign starting August 22 – September 30^th to address our region’s increased need for healthy food during this challenging time for many families. The “Feeding our Neighbors Campaign” will support 4 local food pantries across the 2 counties served by United Way of Whitewater Valley – Wayne and Union counties with funds to purchase additional food and necessities for distributions.

Natco Credit Union is partnering with United Way of Whitewater Valley to be a matching sponsor. Natco will match every dollar donated 1:1 up to $5,000.

“There is great power when we all come together to meet our communities’ critical needs and that’s what food insecurity is for our friends and neighbors – critical” United Way of Whitewater Valley President Tamara Brinkman said. “Donations of food are great and are needed but when we give money to our local pantries, they have the ability to supplement what they are giving out with exactly what they need when they need it.”

Pantries that will benefit from funds raised include Circle U, Gateway Hunger Relief Center in Wayne County and College Corner Food Pantry in Union County. Our sponsor, Natco Credit Union, has also designated Sylvan Nook Church as a recipient of funds.

Persons wishing to make a donation to the “Feeding Our Neighbor” campaign may direct their donations to the “Feeding our Neighbors Campaign”, c/o United Way of Whitewater Valley, 129 S. 9^th St. Richmond, IN 47374. Online contributions can be made by texting FEEDUWWV to 91999 or visiting www.givetheunitedway.com.

All contributions are tax-deductible.

Online Chat is Now Available

April 18, 2022

We are excited to introduce our new chat feature and Nat! Ask Natco is a quick and easy alternative to calling or visiting a branch. Nat, our virtual assistant, is available 24/7 and can help you find answers about products, services, and our digital banking processes.

Through Ask Natco, you are able to speak with a live Natco expert during regular business hours utilizing this secure chat platform. Now, you can chat with us about applying for loans, opening new accounts, and other general questions and comments, instantly!

How Can I Initiate an Online Chat

Click the ‘Get live help!’ icon link located in the bottom right-hand corner of our home page or contact us page.

When can I reach a live Natco expert through Ask Natco?

We’re available to chat live during regular business hours – Monday, Tuesday, Thursday – 9:00 a.m. – 5:00 p.m.; Wednesday – 10:00 a.m. to 5:00 p.m.; and Friday – 9:00 a.m. to 6:00 p.m. If it’s after business hours or a holiday, send us an email or send us a text at 962-2561. We’ll get back to you the next business day.

Why can’t all of my questions be answered through Online Chat?

Keeping your account(s) and personal information secure is always our first priority, so some questions or requests may require additional security measures and identity verification.

New Commercial – You Do Have a Choice

April 11, 2022

Check out our new commercial. At Natco, we live our mission of ‘HELPING PEOPLE LIVE BETTER LIVES’ every day!

Don’t Fall Victim to Gift Card Payment Scams

April 7, 2022

We’ve seen an increase in scammers trying to take advantage of our members using gift card payment scam tactics. Our staff has been trained to recognize possible scams. We might ask questions when making large cash withdrawals with the goal of protecting the member and their money. We recently saved a member from falling victim to this kind of scam and losing $22,000!

Watch this short video to learn more about the gift card payment scam so you can recognize it right away.

Scammers instill fear by saying they are contacting you about an urgent financial matter. They say the quickest way to address the matter is to have you buy gift cards and share the numbers on the card. This is a scam! Legitimate businesses will never ask you to pay a fee or debt with a gift card.

If something sounds too good to be true or your gut makes you question an email, phone call, text or other communication, stop in one of our offices or give us a call. We want to help protect your money.

Watch this video to learn about the warning signs of the gift card payment scam.

save small. dream big at your credit union.

April is National Youth Month

April 1, 2022

April is National Youth Month and Natco is Celebrating our Youth!

To kick off National Youth Month, we are having a coloring contest for Morey account-eligible children (0-12). Our youth savings account is called a Morey the Moose savings. Learn more about the benefits here.

Stop by one of our offices beginning April 4th to pick up a coloring sheet and box of crayons. Or, print the coloring sheet at home and bring it to one of our offices.

All entries must be returned to a Natco office by Friday, April 15th to be entered.

Entries will be judged and one winner from each office will be chosen. Winners will receive a $5 deposit into their Morey Account. If they don’t already have an account, we can open one for them. Winners will be announced on Monday, April 18^th.

Stop in our branches and watch Facebook for more youth month information and activities.

2021 Annual Meeting

March 2, 2022

Lower Rates and Extended Terms on Boat and RV Loans – New Commercial

April 23, 2021

2020 Virtual Annual Meeting

February 4, 2021

Natco Credit Union Employee Sews and Donates Over 400 Masks

September 16, 2020

Prior to the pandemic, Stephanie Harrison kept busy by working a full-time position as a senior loan underwriter at Natco Credit Union and spent many hours running her own business, Stephanie Harrison Photography. Stephanie’s job duties as a senior loan underwriter could be completed remotely and therefore, she was among the Natco team members who began to work remotely in March. As a business owner, she also temporarily closed her photography business. For eight weeks, she didn’t leave her home.

The credit union purchased supplies to sew masks for staff. As someone who was used to being busy all the time, Stephanie volunteered to sew. She continued making masks for her family using fabric she had previously purchased for other projects.

She created a one-man assembly process and began to sew for two hours each morning before work and spent most evening sewing. Through her passion to help others, she offered masks to anyone for free. Some masks were donated to local businesses including the Wayne County Health Department and Fairview Elementary school where all three of her boys attended several years ago.

As she completed masks, she would post on Facebook and allow people to claim the masks they wanted. Masks were placed inside baggies and taped to her front door for pick up. Some people would place money back in the baggie and retape it to her front door. This allowed her to purchase more supplies. Others donated supplies such as fabric and elastic. Stephanie continued to purchase supplies on her own as well.

To date, Stephanie has sewn and donated over 400 masks for adults and children in the local area. Once restrictions on business began to lift in early July, she reopened her photography business. Her available time to sew has been reduced significantly. When time allows, she still makes masks and offers them for free.

Stephanie is a shining example of Natco’s mission statement – Helping people live better lives and the credit union industry’s philosophy – People helping people. She was presented with a Credit Union Philosophy award during Q2 2020 to recognize her project of sewing masks.