Feeding our Neighbors logo

Feeding Our Neighbors Campaign

Since the beginning of the COVID-19 pandemic, when many lower-income workers lost their jobs, local food pantries have been inundated with more families seeking food. Feeding Our Neighbors Campaign Works to Support Local Food Pantries.

To support local pantry efforts, United Way of Whitewater Valley is launching a focused fundraising campaign starting August 22 – September 30th to address our region’s increased need for healthy food during this challenging time for many families. The “Feeding our Neighbors Campaign” will support 4 local food pantries across the 2 counties served by United Way of Whitewater Valley – Wayne and Union counties with funds to purchase additional food and necessities for distributions.

Natco Credit Union is partnering with United Way of Whitewater Valley to be a matching sponsor.  Natco will match every dollar donated 1:1 up to $5,000.

“There is great power when we all come together to meet our communities’ critical needs and that’s what food insecurity is for our friends and neighbors – critical” United Way of Whitewater Valley President Tamara Brinkman said. “Donations of food are great and are needed but when we give money to our local pantries, they have the ability to supplement what they are giving out with exactly what they need when they need it.”

Pantries that will benefit from funds raised include Circle U, Gateway Hunger Relief Center in Wayne County and College Corner Food Pantry in Union County.  Our sponsor, Natco Credit Union, has also designated Sylvan Nook Church as a recipient of funds.

Persons wishing to make a donation to the “Feeding Our Neighbor” campaign may direct their donations to the “Feeding our Neighbors Campaign”, c/o United Way of Whitewater Valley, 129 S. 9th St. Richmond, IN 47374.  Online contributions can be made by texting FEEDUWWV to 91999 or visiting www.givetheunitedway.com.

All contributions are tax-deductible.

Feeding our Neighbors QR code

Hi. I'm Nat. Let's Chat. Image the Nat avatar.

Online Chat is Now Available

We are excited to introduce our new chat feature and Nat! Ask Natco is a quick and easy alternative to calling or visiting a branch. Nat, our virtual assistant, is available 24/7 and can help you find answers about products, services, and our digital banking processes.

Through Ask Natco, you are able to speak with a live Natco expert during regular business hours utilizing this secure chat platform. Now, you can chat with us about applying for loans, opening new accounts, and other general questions and comments, instantly!

How Can I Initiate an Online Chat

Click the ‘Get live help!’ icon link located in the bottom right-hand corner of our home page or contact us page.

When can I reach a live Natco expert through Ask Natco?

We’re available to chat live during regular business hours – Monday, Tuesday, Thursday – 9:00 a.m. – 5:00 p.m.; Wednesday – 10:00 a.m. to 5:00 p.m.; and Friday – 9:00 a.m. to 6:00 p.m. If it’s after business hours or a holiday, send us an email or send us a text at 962-2561. We’ll get back to you the next business day.

Why can’t all of my questions be answered through Online Chat?

Keeping your account(s) and personal information secure is always our first priority, so some questions or requests may require additional security measures and identity verification.

You Do Have A Chance Commercial

New Commercial – You Do Have a Choice

Check out our new commercial. At Natco, we live our mission of ‘HELPING PEOPLE LIVE BETTER LIVES’ every day!

 

 

Gfit card payment scams

Don’t Fall Victim to Gift Card Payment Scams

We’ve seen an increase in scammers trying to take advantage of our members using gift card payment scam tactics. Our staff has been trained to recognize possible scams. We might ask questions when making large cash withdrawals with the goal of protecting the member and their money. We recently saved a member from falling victim to this kind of scam and losing $22,000!

Watch this short video to learn more about the gift card payment scam so you can recognize it right away.

Scammers instill fear by saying they are contacting you about an urgent financial matter. They say the quickest way to address the matter is to have you buy gift cards and share the numbers on the card. This is a scam! Legitimate businesses will never ask you to pay a fee or debt with a gift card.

If something sounds too good to be true or your gut makes you question an email, phone call, text or other communication, stop in one of our offices or give us a call. We want to help protect your money.

Watch this video to learn about the warning signs of the gift card payment scam.
Gfit card payment scams
save small. dream big at your credit union.

April is National Youth Month

April is National Youth Month and Natco is Celebrating our Youth!

To kick off National Youth Month, we are having a coloring contest for Morey account-eligible children (0-12). Our youth savings account is called a Morey the Moose savings. Learn more about the benefits here.

Stop by one of our offices beginning April 4th to pick up a coloring sheet and box of crayons. Or, print the coloring sheet at home and bring it to one of our offices.

All entries must be returned to a Natco office by Friday, April 15th to be entered.

Entries will be judged and one winner from each office will be chosen. Winners will receive a $5 deposit into their Morey Account. If they don’t already have an account, we can open one for them. Winners will be announced on Monday, April 18th.

Stop in our branches and watch Facebook for more youth month information and activities.

 

Save small. Dream big at your credit union.

picture of laptop and gavel

2021 Annual Meeting

picture of laptop and gavel

2020 Virtual Annual Meeting

photo of Stephanie Harrison with CU philosophy award

Natco Credit Union Employee Sews and Donates Over 400 Masks

Prior to the pandemic, Stephanie Harrison kept busy by working a full-time position as a senior loan underwriter at Natco Credit Union and spent many hours running her own business, Stephanie Harrison Photography. Stephanie’s job duties as a senior loan underwriter could be completed remotely and therefore, she was among the Natco team members who began to work remotely in March. As a business owner, she also temporarily closed her photography business. For eight weeks, she didn’t leave her home.

The credit union purchased supplies to sew masks for staff. As someone who was used to being busy all the time, Stephanie volunteered to sew. She continued making masks for her family using fabric she had previously purchased for other projects.

She created a one-man assembly process and began to sew for two hours each morning before work and spent most evening sewing. Through her passion to help others, she offered masks to anyone for free. Some masks were donated to local businesses including the Wayne County Health Department and Fairview Elementary school where all three of her boys attended several years ago.

As she completed masks, she would post on Facebook and allow people to claim the masks they wanted. Masks were placed inside baggies and taped to her front door for pick up. Some people would place money back in the baggie and retape it to her front door. This allowed her to purchase more supplies. Others donated supplies such as fabric and elastic. Stephanie continued to purchase supplies on her own as well.

To date, Stephanie has sewn and donated over 400 masks for adults and children in the local area. Once restrictions on business began to lift in early July, she reopened her photography business. Her available time to sew has been reduced significantly. When time allows, she still makes masks and offers them for free.

Stephanie is a shining example of Natco’s mission statement – Helping people live better lives and the credit union industry’s philosophy – People helping people. She was presented with a Credit Union Philosophy award during Q2 2020 to recognize her project of sewing masks.

 

photo of Natco employee using sewing machine

image of door with masks taped to it

 

photo of Stephanie Harrison with CU philosophy award

image of man with hand over his heart

$18,737 in Interest on Member Loans Was Recently Forgiven

Through our Deferred Payment Relief for Service Industry Workers initiative, we were able to forgive $18,737 on 50 loans held by members who were hardest hit by the pandemic due to loss of income.

We received a $10,000 grant from the National Credit Union Administration (NCUA) to assist members who suffered a financial impact from a loss of employment due to COVID-19. We forgave an additional $8,737 in an effort to help more members.

Our mission statement is ‘Helping people live better lives.’ This initiative has helped numerous members in a challenging time and is an example of how Natco lives up to our mission.

Below is an example of a member who was helped by the Deferred Payment Relief for Service Industry Workers initiative.

This member was laid off in March when their employer closed due to COVID. A 90-day payment deferral on credit union loans was immediately granted. Not long after losing their income, they contracted COVID-19 and came very close to losing their battle with the virus. They were placed on a ventilator, then suffered a stroke, and lapsed into a coma. 

After a lengthy stay in the hospital, they recovered enough to be released but were unable to care for themself. They temporarily moved in with a relative, where they received visiting nursing services and were required to wear a heart monitor. Almost four months later, they still had lingering symptoms that may never go away. They were eventually able to return to work with the added burden of a mountain of medical bills. 

During their time off, interest accumulated on two credit union loans in the amount of $1,691.56. Through this initiative, Natco was able to forgive the entire amount of accumulated interest The member was moved to tears and said that no one had ever done something that nice for him in their entire life.