Mobile App for Managing Your Credit Card

Enjoy on-the-go card management that’s fast and easy!

We have a new, free app to help our members manage their credit cards on the go! Download the NCU CrCards app from App and Play stores now!

You’re protected by 128-bit encryption through your mobile device.

No personal information is stored on your mobile device.

With this app you can do the following from any location at any time:

  • Activate your card
  • View recent and pending transactions
  • View your statement
  • Pay your bill
  • Report your card lost or stolen
  • Update your email address or phone number
  • Initiate a transaction dispute

Don’t have a Natco REAL FREEDOM credit card yet? Apply for one today and take advantage of choosing between three great card types – Simple, Secured or Rewards! All cards come with everything you want and nothing you don’t.

  • No Balance Transfer Fee
  • No Account Setup Fee
  • No Over the Limit Fee
  • No Rewards Program Fee
  • No Annual Fee
  • No Participation Fee
  • No Cash Advance Fee
  • No Additional Card Fee
  • No Penalty APR or Penalty Fee
  • No Card Replacement Fee
  • No Application Fee

FAQs

General

General

I’m not an Online Banking or Mobile Banking User, can I still use the Mobile Credit Card App?

Yes, there is no need to be an Online Banking user to use this service. If you’d like to enroll for online banking as well, please click here to enroll.

Can I use my Online Banking login credentials for Mobile Credit Card App?

No, you must complete the Mobile Credit Card App Registration process from your phone or other mobile device to create login credentials and set up security questions.

How much does this service cost?

There is currently no charge from the credit union associated with the service. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

Is it secure?

Yes, the Mobile Credit Card App service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by calling the number on the back of your card or by calling our dedicated Mobile Credit Card Support at( 844) 340-9318.

Which wireless carriers are supported?

We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon.

Do I need a data plan?

A data plan is typically needed when you want to use the app when Wi-Fi is not available. Please check with your wireless carrier for more information.

Which cards will I be able to see?

Any Natco REAL FREEDOM card where you are the primary or secondary cardholder.

Registration

Registration

How do I register for Mobile Credit Card?

Download the app from the store, grab your card and register from your phone or other mobile device. You will verify your identity, select security questions and create a sign on Mobile Credit Card App User ID and Password.

How do you use the information that I provide during Registration?

The information you provide to verify your identity is used to validate account ownership. Only your security questions and answers and Mobile Credit Card App User ID and Password are stored by our system.

What happens if I get a new phone or change phone numbers?

Simply reinstall the app and start using it.

What if my device is lost or stolen?

There are no special arrangements necessary to suspend the app or card.

Troubleshooting

Troubleshooting

I forgot my password, how do I reset my password?

After entering your Username, tap on Login button. On the next screen select “Forgot Password?” link. You will be guided thru the change process.

I forgot my username, how do I find out what my username was?

On the Login screen, select “Forgot Username?” link. You will be guided thru the change process.

How do I change my password or security questions?

Sign on to the Mobile Credit Card App and from the Home screen, select Settings button. You will be guided thru the change process.

What if I forget the answer to my security question?

Please call the phone number on the back of the card.

What if I still need help?

For personal dedicated Mobile Credit Card assistance, please call us at (844) 340-9318.

Get Started!

Download the app from the App or Play stores, grab your credit card, and register on your phone other mobile device. It’s that easy.