person in a hoodie with face not visiable holding a phone

Never give your debit card number out to someone who calls you – even if it looks like the call is coming from us!

Recently some members have received calls from someone stating they were from the Natco Credit Union Fraud Department. They say they want to verify a $300 debit card transaction in Florida and they give the last 4 digits of the debit card. The caller asks the member to provide the full debit card number to verify the transaction and close the card.

The call appears to be from our main number. We’ve contacted Comcast and were told people can spoof a phone number so the caller thinks it’s from a valid business/person. Unfortunately, there is no way to stop this kind of deception.

Because we have your card information on file, we will never call and ask you to provide it to us. If you’ve received this kind of call and given your debit card information, please contact us immediately so we can deactivate your debit card and order you a new one.