man holding phone that has an alert image

Beware of Scams: Protecting Your Personal Information

At Natco Credit Union, your security and privacy are our top priorities. Recently, we’ve become aware of concerning posts on Facebook and Meta AI Messenger regarding class-action lawsuits and settlements supposedly involving our institution. We urge all our members to exercise caution before divulging any personal information and to thoroughly research and understand who they are sharing sensitive data with.

Let’s dissect the situation:

The Facebook Post:
There’s a sponsored post from Jennings PLLC circulating on Facebook. While the post mentions our credit union, it’s essential to recognize it for what it is – lawyer advertising. A quick investigation reveals that Jennings PLLC operates out of Little Rock, AR, with attorneys licensed in Indiana. This post is merely an attempt to attract potential clients, and it’s crucial not to jump to conclusions based on such advertisements.

The Meta AI Conversation:
One member has reported receiving a response through Meta AI Messenger. This message alleged that Natco Credit Union has settled a class-action lawsuit, despite no official notification of such legal action against us. It’s evident that scammers are exploiting the reach of platforms like Meta AI to spread false information and potentially lure unsuspecting individuals into scams.

While Facebook advertising and Meta AI present powerful tools for reaching targeted audiences, they can also be manipulated by scammers. It’s essential to adopt a skeptical mindset and exercise caution when encountering offers or claims that seem too good to be true.

Here are some steps you can take to protect yourself:

1. Verify Sources:
Before trusting any information or providing personal details, research the source thoroughly. Check official websites, contact numbers, and reviews to confirm legitimacy.

2. Stay Informed:
Keep yourself updated on common scams and tactics used by fraudsters. Knowledge is your best defense against falling victim to deception.

3. Protect Personal Information:
Be cautious about sharing sensitive information online, especially in response to unsolicited messages or advertisements.

4. Report Suspicious Activity:
If you encounter any suspicious posts, messages, or advertisements claiming to involve our credit union, please report them immediately to us and the platform’s administrators.

At Natco, we remain committed to safeguarding your financial well-being and privacy. By staying vigilant and informed, together, we can combat scams and protect our community from fraudulent activities. If you have any concerns or questions regarding this matter, please don’t hesitate to reach out to us. Your security is our priority.

2024 Best of the Best Award Best New Member Experience

Natco Recognized Among the Best of the Best

Natco Credit Union wins esteemed awards again this year from CU Solutions Group!

MemberXP, a leading CX program offered through CU Solutions Group, has named Natco Credit Union as one of their 2024 Best of the Best award winners!

The Best of the Best award is given annually to credit unions that consistently provide extraordinary service based on reports from their own members. Only the highest-performing credit unions using the MemberXP program are selected to receive this incredible honor. In 2023, over 300,000 MemberXP surveys were completed nationwide among nearly 8 million credit union members, spanning all 50 U.S. states and Canada.

The annual competition focuses on two universal CX metrics – Net Promoter Score (NPS)® and Member Effort Score (MES). The top 25% of performers in each financial experience category receive the Best of the Best awards.

Natco Credit Union was awarded for Consumer Loan Experience and New Member Experience.

2024 Best of the Best Award Best New Member Experience

2024 Best of the Best Award Best Loan Experience


“Fostering member loyalty amidst growing competition from financial institutions and Fintechs is a formidable challenge,” affirmed David Dean, COO for CU Solutions Group and leader of the MemberXP business unit. “However, credit unions that successfully engage members and harness their valuable insights not only distinguish themselves, but also wield the power to catalyze positive change within the organization. The recipients of this award attentively listened to the needs and desires of their members and took decisive actions based on that feedback, leading to remarkable results. Congratulations to this year’s member experience leaders.”