The drive-up at each location is open today to serve members. However, our lobbies are closed due to limited staffing.
We are here and ready to serve you at our drive-ups and by text or phone at 765.962.2561.
Due to the current conditions of the roads, all Natco offices and NCEC will operate on a 2-hour delay and open at 11:00 a.m.
All ACH (direct deposit) files will be posted as normal. Again today, there will be a small group working remotely to assist with concerns that cannot wait until we open at 11:00 a.m. Text 765.962.2561 if you need assistance prior to 11:00.
In an effort to keep employees and members safe, we will be closed today (Thursday, February 3, 2022). All ACH (direct deposit) files will be posted as normal today. We have a small group of employees working remotely to assist members. If you have a question or need that cannot wait until we reopen, you can text us at 765.962.2561, call and leave a voicemail or send a secure message inside of home banking. We will respond as quickly as possible.
Because of the impending winter storm, we want to give members access to their direct deposits early, if we received them in today’s file. As a courtesy, at 1:00 pm today, we will be posting all ACH credits that we have received and are dated for tomorrow. This gives members access to their funds early so they can make any purchases today to prepare for the storm. Monitor your account balance and history in home banking, mobile banking, and PAL. Even if our offices are closed tomorrow, we will post all ACH items that are received tomorrow as per our normal posting schedule.
We are watching the winter storm heading for Indiana very closely. If there are any changes to our regularly scheduled hours, we will post the changes on our website and our Facebook page. We will also send a text message to members who have a valid mobile number on file with us.
If we close one or more of our branches and you have a question or an immediate need that cannot wait until we reopen, there are multiple ways you can contact us. The best ways are by texting 765.962.2561 or calling us at the same number and leaving a voicemail. Members could also send a secure message inside of home banking.
In the event all offices are closed, we will have a limited number of staff members monitoring these queues and responding as quickly as possible, providing power outages don’t prevent us from gaining access to our systems.
For your safety during this winter storm, we encourage you to use our electronic services to obtain account information instead of traveling to one of our offices. Mobile deposit allows you to deposit checks using your mobile device utilizing the camera and using our mobile app. Enrollment is required. Learn more here – https://www.natcocu.org/mobile-deposit/.
Stay safe and stay warm!