photo of member with her new vehicle

REAL FREEDOM from Buy Here/Pay Here Member Story

When Ashley’s Envoy broke down, she pulled it into the Natco lot. Because it was after hours, she called and left a message that the tow truck would be in the next morning around 9:00. Upon checking the messages, an email was sent to staff letting them know the vehicle would be picked up but what happened next what truly an example of great member service.

A staff member made a courtesy call to Ashley to talk with her about the vehicle and options we could provide. If the repairs were more than she was prepared for, could we help ease her financial burden by providing a loan to get it fixed? If the repairs were extensive, had she considered purchasing another vehicle?

By 9:30, we had reached Ashley and learned she and her husband had planned to go to a Buy Here/Pay Here lot because they felt that was their only option. This is often a misconception people have and where we were able to provide a better solution!

Ashely was pre-approved for an auto loan the same day. This gave her the freedom to shop for a vehicle she wanted and the power to negotiate the purchase price! Within two days, Ashley found a vehicle. Because she was pre-approved and had the ability to shop wherever she wanted, she got a better deal and was even able to purchase a warranty through Natco to help give her peace of mind.

What started as a stressful week with a broken-down vehicle, ended with this Natco member enjoying her new vehicle by the weekend. Talk about RIGHT TIME, RIGHT SUPPORT and REAL FREEDOM!

If you feel Buy Here/Pay Here is your ONLY option, we want to talk with you too! Apply for a pre-approved auto loan now or give us a call.

photo of member with her new vehicle

Happy Earth Day with a globe and leaves growing out

Earth Day is April 22nd

You’ve heard it time and again: ‘Go paperless!’

With Earth Day approaching on April 22, doing your part to help make our planet a better place can be as simple as enrolling in e-statements. From reducing the number of trees harvested for paper and saving energy on printing, to cutting costs associated with shipping and keeping paper out of landfills, there are numerous environmental benefits of e-statements

In addition to decreasing your “paper trail,” and carbon footprint, e-statements are a safer way to receive your account details over a paper statement. No more filing away statements and no more shredding outdated documents – just easy, 24-hour access to your financial information when you need it.

This Earth Day, celebrate your contribution to our planet by signing up for e-statements. 

Important Tips

Helpful Tips to Avoid Falling Victim to COVID-19 Related Scams

The Federal Trade Commission and the Attorney General warn consumers to beware of scams and price gouging associated with COVID-19.
Here are some helpful tips to avoid falling to COVID-19 related scams:
  • You likely will not need to pay anything out of pocket to get the vaccine during this public health emergency.
  • You can’t pay to put your name on a list to get the vaccine.
  • You can’t pay to get early access to the vaccine.
  • No one from a vaccine distribution site or health care payer, like a private insurance company, will call you asking for your Social Security number or your credit card or bank account information to sign you up to get the vaccine.
  • Beware of providers offering other products, treatments, or medicines to prevent the virus. Check with your health care provider before paying for or receiving any COVID-19-related treatment.

FTC Tips Document

View ‘Three Ways to Avoid COVID-19 Vaccine Scams’ document here.


photo of Stephanie Harrison with CU philosophy award

Natco Credit Union Employee Sews and Donates Over 400 Masks

Prior to the pandemic, Stephanie Harrison kept busy by working a full-time position as a senior loan underwriter at Natco Credit Union and spent many hours running her own business, Stephanie Harrison Photography. Stephanie’s job duties as a senior loan underwriter could be completed remotely and therefore, she was among the Natco team members who began to work remotely in March. As a business owner, she also temporarily closed her photography business. For eight weeks, she didn’t leave her home.

The credit union purchased supplies to sew masks for staff. As someone who was used to being busy all the time, Stephanie volunteered to sew. She continued making masks for her family using fabric she had previously purchased for other projects.

She created a one-man assembly process and began to sew for two hours each morning before work and spent most evening sewing. Through her passion to help others, she offered masks to anyone for free. Some masks were donated to local businesses including the Wayne County Health Department and Fairview Elementary school where all three of her boys attended several years ago.

As she completed masks, she would post on Facebook and allow people to claim the masks they wanted. Masks were placed inside baggies and taped to her front door for pick up. Some people would place money back in the baggie and retape it to her front door. This allowed her to purchase more supplies. Others donated supplies such as fabric and elastic. Stephanie continued to purchase supplies on her own as well.

To date, Stephanie has sewn and donated over 400 masks for adults and children in the local area. Once restrictions on business began to lift in early July, she reopened her photography business. Her available time to sew has been reduced significantly. When time allows, she still makes masks and offers them for free.

Stephanie is a shining example of Natco’s mission statement – Helping people live better lives and the credit union industry’s philosophy – People helping people. She was presented with a Credit Union Philosophy award during Q2 2020 to recognize her project of sewing masks.


photo of Natco employee using sewing machine

image of door with masks taped to it


photo of Stephanie Harrison with CU philosophy award

image of man with hand over his heart

$18,737 in Interest on Member Loans Was Recently Forgiven

Through our Deferred Payment Relief for Service Industry Workers initiative, we were able to forgive $18,737 on 50 loans held by members who were hardest hit by the pandemic due to loss of income.

We received a $10,000 grant from the National Credit Union Administration (NCUA) to assist members who suffered a financial impact from a loss of employment due to COVID-19. We forgave an additional $8,737 in an effort to help more members.

Our mission statement is ‘Helping people live better lives.’ This initiative has helped numerous members in a challenging time and is an example of how Natco lives up to our mission.

Below is an example of a member who was helped by the Deferred Payment Relief for Service Industry Workers initiative.

This member was laid off in March when their employer closed due to COVID. A 90-day payment deferral on credit union loans was immediately granted. Not long after losing their income, they contracted COVID-19 and came very close to losing their battle with the virus. They were placed on a ventilator, then suffered a stroke, and lapsed into a coma. 

After a lengthy stay in the hospital, they recovered enough to be released but were unable to care for themself. They temporarily moved in with a relative, where they received visiting nursing services and were required to wear a heart monitor. Almost four months later, they still had lingering symptoms that may never go away. They were eventually able to return to work with the added burden of a mountain of medical bills. 

During their time off, interest accumulated on two credit union loans in the amount of $1,691.56. Through this initiative, Natco was able to forgive the entire amount of accumulated interest The member was moved to tears and said that no one had ever done something that nice for him in their entire life. 

Mask Up Hoosiers

Governor Holcomb’s Executive Order Begins Monday, July 27, 2020



The official Executive Order from Governor Holcomb has just been released. Therefore, we are providing some additional information.

Beginning Monday, July 27 all Hoosiers must wear masks at certain times in certain situations. Those situations are as follows:

• Masks must be worn by anyone over the age of eight when in indoor spaces, using public transportation or outside when not socially or physically distanced from
someone who isn’t in your household.

• Exceptions will be made for medical purposes, strenuous physical activity, eating and drinking. Masks will be strongly recommended for those ages 2-7.

• Masks must be worn over the nose and mouth.

The Executive Order becomes effective at 12:01 a.m. on Monday, July 27, 2020, and continues 30 days until 11:59 on Wednesday, August 26, 2020, unless rescinded, modified or extended by the Governor.

We may ask you to briefly pull down your mask so that we may verify your identity. Otherwise, a mask is required during the duration of your visit inside our branches.

If you are unable to wear a mask during your visit to our office, our drive ups are full service.

We all share in this health challenge and Natco will continue to focus on doing what’s best for our members, our employees, and our communities.

Mask Up Hoosiers