Member Updates
A Letter to Our Members
We understand that the past week has been especially frustrating for our members. The online and mobile banking service disruption did not meet the level of reliability you expect from Natco Credit Union. We are truly sorry for the disruption and frustration this caused. We also recognize that the power…
Online & Mobile Banking Disruption
UPDATE – 5:13 p.m. – Friday, September 18: Online and mobile banking have been restored. Dear Members, We want to provide you with a transparent update regarding the system outage currently affecting our online and mobile banking services. This is not a localized Natco Credit Union outage. Credit unions like…
Extended Hours Thursday and Friday (by phone and text) and Special Saturday Hours
UPDATE – 5:13 p.m. – Friday, September 18: Online and mobile banking have been restored. To better assist our members during the ongoing disruption to online and mobile banking, our leadership team has decided to extend our hours of operation. During these extended hours, you may call or text us…
Security Update: TruStage Cybersecurity Incident
We partner with TruStage to offer insurance and protection products to our members. TruStage recently notified us of a cybersecurity incident involving its systems. If you have purchased insurance or other products through TruStage, the company is continuing to investigate whether any customer information was affected and will notify impacted individuals…
Helping People Live Better Lives Through Fresh Food Access
At Natco Credit Union, we believe helping people live better lives goes beyond financial wellness. That’s why we donate to organizations that create meaningful impact for our members and the communities we serve. We are proud to share that Natco was selected by MeridianLink as a recipient of an award…
Tim Frame Named New President and CEO
We are pleased to share an important leadership update for Natco Credit Union. Tim Frame has been hired as our next President and Chief Executive Officer, marking a significant and exciting transition for our organization. He will succeed Cindy Duke, who will retire after 39 years of dedicated service to…
2025 Annual Meeting
Our 2025 Annual Meeting will be held on Tuesday, February 24, 2026 Central Christian Church 4511 National Road West, Richmond Seating available at 5:45 p.m. Meeting begins at 6:00 p.m. Only members listed first on the account will receive chances to win door prizes. Joint owners are not eligible. Must…
Construction at the Main Office
Construction at the Main Office: New Administrative Office Addition & Employee Parking at our Round Barn Road Office We’re excited to announce that construction is now underway for a new administrative office addition, along with expanded employee parking. This project will help us better support our growing operations and continue…