Hi. I'm Nat. Let's Chat. Image the Nat avatar.

Online Chat is Now Available

We are excited to introduce our new chat feature and Nat! Ask Natco is a quick and easy alternative to calling or visiting a branch. Nat, our virtual assistant, is available 24/7 and can help you find answers about products, services, and our digital banking processes.

Through Ask Natco, you are able to speak with a live Natco expert during regular business hours utilizing this secure chat platform. Now, you can chat with us about applying for loans, opening new accounts, and other general questions and comments, instantly!

How Can I Initiate an Online Chat

Click the ‘Get live help!’ icon link located in the bottom right-hand corner of our home page or contact us page.

When can I reach a live Natco expert through Ask Natco?

We’re available to chat live during regular business hours – Monday, Tuesday, Thursday – 9:00 a.m. – 5:00 p.m.; Wednesday – 10:00 a.m. to 5:00 p.m.; and Friday – 9:00 a.m. to 6:00 p.m. If it’s after business hours or a holiday, send us an email or send us a text at 962-2561. We’ll get back to you the next business day.

Why can’t all of my questions be answered through Online Chat?

Keeping your account(s) and personal information secure is always our first priority, so some questions or requests may require additional security measures and identity verification.

You Do Have A Chance Commercial

New Commercial – You Do Have a Choice

Check out our new commercial. At Natco, we live our mission of ‘HELPING PEOPLE LIVE BETTER LIVES’ every day!

 

 

Gfit card payment scams

Don’t Fall Victim to Gift Card Payment Scams

We’ve seen an increase in scammers trying to take advantage of our members using gift card payment scam tactics. Our staff has been trained to recognize possible scams. We might ask questions when making large cash withdrawals with the goal of protecting the member and their money. We recently saved a member from falling victim to this kind of scam and losing $22,000!

Watch this short video to learn more about the gift card payment scam so you can recognize it right away.

Scammers instill fear by saying they are contacting you about an urgent financial matter. They say the quickest way to address the matter is to have you buy gift cards and share the numbers on the card. This is a scam! Legitimate businesses will never ask you to pay a fee or debt with a gift card.

If something sounds too good to be true or your gut makes you question an email, phone call, text or other communication, stop in one of our offices or give us a call. We want to help protect your money.

Watch this video to learn about the warning signs of the gift card payment scam.
Gfit card payment scams
save small. dream big at your credit union.

April is National Youth Month

April is National Youth Month and Natco is Celebrating our Youth!

To kick off National Youth Month, we are having a coloring contest for Morey account-eligible children (0-12). Our youth savings account is called a Morey the Moose savings. Learn more about the benefits here.

Stop by one of our offices beginning April 4th to pick up a coloring sheet and box of crayons. Or, print the coloring sheet at home and bring it to one of our offices.

All entries must be returned to a Natco office by Friday, April 15th to be entered.

Entries will be judged and one winner from each office will be chosen. Winners will receive a $5 deposit into their Morey Account. If they don’t already have an account, we can open one for them. Winners will be announced on Monday, April 18th.

Stop in our branches and watch Facebook for more youth month information and activities.

 

Save small. Dream big at your credit union.

picture of laptop and gavel

2021 Annual Meeting

photo of member with her new vehicle

REAL FREEDOM from Buy Here/Pay Here Member Story

When Ashley’s Envoy broke down, she pulled it into the Natco lot. Because it was after hours, she called and left a message that the tow truck would be in the next morning around 9:00. Upon checking the messages, an email was sent to staff letting them know the vehicle would be picked up but what happened next what truly an example of great member service.

A staff member made a courtesy call to Ashley to talk with her about the vehicle and options we could provide. If the repairs were more than she was prepared for, could we help ease her financial burden by providing a loan to get it fixed? If the repairs were extensive, had she considered purchasing another vehicle?

By 9:30, we had reached Ashley and learned she and her husband had planned to go to a Buy Here/Pay Here lot because they felt that was their only option. This is often a misconception people have and where we were able to provide a better solution!

Ashely was pre-approved for an auto loan the same day. This gave her the freedom to shop for a vehicle she wanted and the power to negotiate the purchase price! Within two days, Ashley found a vehicle. Because she was pre-approved and had the ability to shop wherever she wanted, she got a better deal and was even able to purchase a warranty through Natco to help give her peace of mind.

What started as a stressful week with a broken-down vehicle, ended with this Natco member enjoying her new vehicle by the weekend. Talk about RIGHT TIME, RIGHT SUPPORT and REAL FREEDOM!

If you feel Buy Here/Pay Here is your ONLY option, we want to talk with you too! Apply for a pre-approved auto loan now or give us a call.

photo of member with her new vehicle

Happy Earth Day with a globe and leaves growing out

Earth Day is April 22nd

You’ve heard it time and again: ‘Go paperless!’

With Earth Day approaching on April 22, doing your part to help make our planet a better place can be as simple as enrolling in e-statements. From reducing the number of trees harvested for paper and saving energy on printing, to cutting costs associated with shipping and keeping paper out of landfills, there are numerous environmental benefits of e-statements

In addition to decreasing your “paper trail,” and carbon footprint, e-statements are a safer way to receive your account details over a paper statement. No more filing away statements and no more shredding outdated documents – just easy, 24-hour access to your financial information when you need it.

This Earth Day, celebrate your contribution to our planet by signing up for e-statements. 

picture of laptop and gavel

2020 Virtual Annual Meeting

Still shot from Natco's new commercial

Another Natco Real Life, REAL FREEDOM Story