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Chat Us

Ask Natco
(open a chat by clicking ‘Get live help’ in the bottom right of the page)

Text Us

(765) 962-2561

Call Us

(765) 962-2561

Meet Us

Book an Appointment

After Hours
Loan Application

Follow prompts for loan assistance
(765) 962-2561

Bill Pay Member Service

(866) 837-9751

Debit Card After Hours
Lost/Stolen Card

(866) 639-9638

Debit Card Activation and PIN Change

(866) 985-2273

Debit Card Fraud Verification

(888) 918-7313

Credit Card After Hours Lost/Stolen Card

(855) 693-9979

Credit Card Activation and PIN Change

Card Activation – (800) 631-3197
PIN Change – (888) 886-0083

Credit Card Fraud Verification

(888) 918-7313

Credit Card Travel Notification

(855) 693-9979

Credit Life & Credit Disabiliy Payment Protection Claims

(800) 356-2644

TruStage - Life, Auto & Homeowner’s Insurance

(844) 337-5830

Mailing Address

PO Box 817
Richmond, IN 47375

Email

Natco@natcocu.org

Career Opportunities

View and apply for current open positions with us.

Catch Me Shining

Recognize a staff member for a job well done.

We want to hear from you!

Tell us what you think about our products, our organization, our staff, our website or anything else that comes to mind.  We welcome all of your comments and suggestions.

If you need immediate assistance, use one of the following methods to contact us – chat us, text us or phone us.

Ask a Question Now

Let’s Talk

Call/Text: 765.962.2561
Toll Free: 1.800.871.8006
Fax: 765.966.3989

Main Office:
582 S. Round Barn Road
Richmond, IN 47374

Mailing Address:
PO Box 817, Richmond, IN 47375

Credit Cards:
855-693-9979 – After Hours Lost/Stolen

Debit/ATM Cards:
866.639.9638 – Lost/Stolen
866.985.2273 – Activate/Change PIN
888.918.7313 – Fraud

What’s Happening at Natco

  • 2024 Best of the Best Award Best New Member Experience
    Natco Recognized Among the Best of the BestMay 9, 2024 - 1:54 pm
  • hands holding $100 bill up
    Important Tips to Help You Identify Counterfeit MoneyOctober 4, 2023 - 8:40 am
  • Be Aware! Use caution before giving personal information
    Use Caution Before Giving Personal InformationMay 5, 2023 - 4:26 pm
  • Important information icon
    Your Money is Safe at NatcoMarch 13, 2023 - 10:27 am

Branch Hours

Monday, Tuesday, Thursday
9:00 a.m. to 5:00 p.m.

Wednesday
10:00 a.m. to 5:00 p.m.

Friday
9:00 a.m. to 6:00 p.m.

Routing & Transit:

274975660

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