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2022 Annual Meeting

2023 Best of the Best - Best Overall Member Experience

Natco Recognized Among the Best of the Best

Natco Credit Union wins coveted award as CU Solutions Group announces final results

MemberXP, a leading CX program offered through CU Solutions Group, has named Natco Credit Union as one of their 2023 Best of the Best award winners!

Annually, the Best of the Best award is given to credit unions that consistently provide extraordinary service, as reported by their own members. Only the highest-performing credit unions using the MemberXP program receive this incredible honor. More than 300,000 member surveys were completed in 2022, providing data on key performance indicators and specific feedback regarding financial experiences, such as opening an account or applying for a loan.  With an 11% YOY increase in the number of credit unions using MemberXP, the winners represent the best-in-class of customer service for the industry.

Across two universal CX metrics, Net Promoter Score (NPS)® and Member Effort Score (MES), rankings are determined and verified. The top 25% of performers in each financial experience receive the awards.

Natco Credit Union received the award for Transaction Experience, Consumer Loan Experience, and New Member Experience.

Natco Credit Union was also awarded the Best Overall Member Experience. Feedback from transaction, consumer loan, and new member experience is analyzed to determine the recipient. This award is considered the grand achievement and is given to only one credit union.

“We are pleased that our members took time to give us feedback on our service – we respect their opinions and dedicate ongoing resources to improving our members’ experience. I am very proud of our team for being among the Best of the Best in all three categories. I am especially honored and proud to receive the highest recognition of the Best Overall Member Experience after participating in the program for only seven months. Our goal is to provide member delight. The survey feedback indicates we are consistently exceeding that goal,” said Cindy Duke, CEO.

“Creating member loyalty in a sea of ever-increasing competition from other financial institutions and Fintechs is no easy feat. Members who actively engage with a credit union and provide valuable insight can and should drive change and improvement for the organization. The winners of this award not only listened the needs and wants of their members, but they also acted on those responses for remarkable results. Congratulations to this year’s member experience leaders.”

2023 Best of the Best - Best Overall Member Experience          2023 Best of the Best - Best Consumer Loan Experience          2023 Best of the Best - Best Transaction Experience          2023 Best of the Best - Best Transaction Experience

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Don’t Leave It in the Rearview

Don't Leave It in the Rearview! Move Your Auto Loan to Natco and Get Up To $500

Refinance your auto to us and get up to $500….that’s right, up to $500 in your pockets simply by refinancing to us!

Now, there’s even more reason to move your auto loan from your current provider to Natco Credit Union. It’s like paying yourself!

For a limited time, when you refinance an auto loan to Natco, you will

  • earn up to $500 cash back*

  • be able to defer your first payment for up to 3 months

At Natco, we believe in helping people live better lives – flexible loan options can make things better for you!

Benefits of borrowing with Natco include:

  • Your choice of payment frequency (weekly, bi-weekly, semi-monthly or monthly)
  • Convenient payment options (cash, direct deposit, payroll deduction, transfer from your account, online payments)
  • Virtual application and loan closing option
  • Exceptional member service – We are easily accessible and here for you!
  • Save on payment or total cost of interest, maybe both!
  • We have your best interest in mind!

We’ll make the refinance process as quick and easy as possible!  A few minutes of your time could save you BIG! Apply today!

*Rebate amount is based on the refinanced loan amount. Loans under $10,000 will receive $150 cash back; loans $10,000 to $30,000 will receive $300; loans over $30,000 will receive $500 cash back. Membership with Natco Credit Union is required. Open a membership with as little as $5 to take advantage of this offer. Rebate will be deposited into your Natco checking or savings account within one business day after the closing of your auto loan. Rebate amount is only for loan payoff. Receiving cash out on a refinanced auto loan is not eligible for this offer. All loans are subject to credit review and underwriting criteria. This offer is for a limited time and can be withdrawn anytime without prior notice.

 

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Virtual 2022 Annual Meeting

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Posting Friday Deposits Today

FRIDAY, DECEMBER 23

We will be closing all offices today at 4:00 p.m.

 

FRIDAY, DECEMBER 23

All offices will open at 10:00 a.m. today.

 

THURSDAY, DECEMBER 22

Because of the impending winter storm, we want to give members access to their direct deposits early, if we received them in today’s file. As a courtesy, today, we will be posting all ACH credits dated through tomorrow that we receive. This gives members access to their funds early so they can make any purchases today for last-minute gifts and to prepare for the storm. Monitor your account balance and history in home banking and mobile banking.  Even if our offices are closed tomorrow, we will post all ACH items that are received as per our normal posting schedule.

We are watching the winter storm heading for Indiana very closely. If there are any changes to our regularly scheduled hours, we will post the changes on our website and our Facebook page. We will also send a text message to members who have a valid mobile number on file with us.

If we close one or more of our branches and you have a question or an immediate need that cannot wait until we reopen, there are multiple ways you can contact us. The best ways are by texting 765.962.2561 or calling us at the same number and leaving a voicemail. Members could also send a secure message inside of home banking.

In the event all offices are closed, we will have a limited number of staff members monitoring these queues and responding as quickly as possible, providing power outages don’t prevent us from gaining access to our systems.

For your safety during this winter storm, we encourage you to use our electronic services to obtain account information instead of traveling to one of our offices. Mobile deposit allows you to deposit checks using your mobile device utilizing the camera and using our mobile app. Enrollment is required. Learn more here – https://www.natcocu.org/mobile-deposit/.

Stay safe and stay warm!

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Holiday Loans are Available Through 12/30/22

Holiday loans are available again this year.

Apply through 12/30/22

 

 

Need some extra 'jingle' in your holiday budget? Our holiday loans offer great rates and terms to fit your budget Apply through 12/30/22

Sure Did - Natco Mike and member

New Commercial – Sure Did!

Natco makes it easy to meet the financial needs of your entire family!

Check out our new commercial to see how we helped this Natco family.

 

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Feeding Our Neighbors Campaign

Since the beginning of the COVID-19 pandemic, when many lower-income workers lost their jobs, local food pantries have been inundated with more families seeking food. Feeding Our Neighbors Campaign Works to Support Local Food Pantries.

To support local pantry efforts, United Way of Whitewater Valley is launching a focused fundraising campaign starting August 22 – September 30th to address our region’s increased need for healthy food during this challenging time for many families. The “Feeding our Neighbors Campaign” will support 4 local food pantries across the 2 counties served by United Way of Whitewater Valley – Wayne and Union counties with funds to purchase additional food and necessities for distributions.

Natco Credit Union is partnering with United Way of Whitewater Valley to be a matching sponsor.  Natco will match every dollar donated 1:1 up to $5,000.

“There is great power when we all come together to meet our communities’ critical needs and that’s what food insecurity is for our friends and neighbors – critical” United Way of Whitewater Valley President Tamara Brinkman said. “Donations of food are great and are needed but when we give money to our local pantries, they have the ability to supplement what they are giving out with exactly what they need when they need it.”

Pantries that will benefit from funds raised include Circle U, Gateway Hunger Relief Center in Wayne County and College Corner Food Pantry in Union County.  Our sponsor, Natco Credit Union, has also designated Sylvan Nook Church as a recipient of funds.

Persons wishing to make a donation to the “Feeding Our Neighbor” campaign may direct their donations to the “Feeding our Neighbors Campaign”, c/o United Way of Whitewater Valley, 129 S. 9th St. Richmond, IN 47374.  Online contributions can be made by texting FEEDUWWV to 91999 or visiting www.givetheunitedway.com.

All contributions are tax-deductible.

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Hi. I'm Nat. Let's Chat. Image the Nat avatar.

Online Chat is Now Available

We are excited to introduce our new chat feature and Nat! Ask Natco is a quick and easy alternative to calling or visiting a branch. Nat, our virtual assistant, is available 24/7 and can help you find answers about products, services, and our digital banking processes.

Through Ask Natco, you are able to speak with a live Natco expert during regular business hours utilizing this secure chat platform. Now, you can chat with us about applying for loans, opening new accounts, and other general questions and comments, instantly!

How Can I Initiate an Online Chat

Click the ‘Get live help!’ icon link located in the bottom right-hand corner of our home page or contact us page.

When can I reach a live Natco expert through Ask Natco?

We’re available to chat live during regular business hours – Monday, Tuesday, Thursday – 9:00 a.m. – 5:00 p.m.; Wednesday – 10:00 a.m. to 5:00 p.m.; and Friday – 9:00 a.m. to 6:00 p.m. If it’s after business hours or a holiday, send us an email or send us a text at 962-2561. We’ll get back to you the next business day.

Why can’t all of my questions be answered through Online Chat?

Keeping your account(s) and personal information secure is always our first priority, so some questions or requests may require additional security measures and identity verification.

You Do Have A Chance Commercial

New Commercial – You Do Have a Choice

Check out our new commercial. At Natco, we live our mission of ‘HELPING PEOPLE LIVE BETTER LIVES’ every day!